Support Engineer

Job Description

Agari is leading the industry to secure email. Our mission is to restore trust to email — the world’s most ubiquitous online communication channel. Securing the email channel greatly decreases the damage done by spam and targeted fraud. We seek a stellar Support Engineer to join our growing team. Our customers include some of the world’s largest banks, eCommerce sites, and social networks. Our unique anti-phishing service prevents phishing messages from being delivered. Our solution is based on the open standards SPF and DKIM, and represents a significant departure from traditional spam-filters as a means of stopping fraudulent email.

Responsibilities

As part of a growing and exciting startup, the Support Engineer will be responsible for assisting our customers with issues related to email authentication.

Specific responsibilities include:

  • Deep understanding of SMTP and DNS. Do you know the difference between the HELO identity and the envelope identity? Do you know how to send an email message using telnet? Do you know which characters must be escaped in a zone file?
  • Hands-on experience deploying SPF and DKIM in a production environment. Do you understand the difference between -all, ~all, and? all in an SPF record? What’s a DKIM selector? What are the allowable hash algorithms for a DKIM signature?
  • Must be comfortable using Linux, MacOS, and Windows
  • Solid background developing complex SQL queries (Postgres 9)
  • Experience with DMARC a plus
  • Excellent oral and written communications skills in English.
  • Patience, a positive attitude, and outstanding interpersonal skills.

Personal Characteristics

  1. Enthusiasm to create and be a part of a great company
  2. Passion and personality to be a champion of Agari’s company culture
  3. Entrepreneurship, sense of urgency: The successful candidate will possess a high energy level, which allows them to react to situations quickly and decisively.
  4. Indomitable work ethic: The successful candidate will reject setbacks and will enthusiastically persist until ambitious goals are achieved. He or she will be resourceful and innovative at tackling complex open-ended challenges.
  5. Image and presence: The successful candidate will have significant exposure to executives, customers, investors and other key partners. As such, he or she must project the professional image of the company both internally and externally and be comfortable in these interactions.
  6. Accountability: Candidate should be a results oriented team player who leads by example, is accountable for performance, takes absolute ownership, and champions all aspects of customer support.
  7. Flexible and adaptable: Should be able to switch gears in various high-stress situations and apply themselves to quickly learning new technologies and adopting new methodologies.

Why Agari?

Agari collects terabytes of email data from sources across the Internet to create a cloud-based solution to assess, visualize, and protect against email threats to brands, such as phishing and other fraud. Founded by the thought leaders behind Cisco’s IronPort solutions, the Agari platform provides global brands with the tools needed to proactively protect brand reputation, eliminate email threats, protect customers and prevent the loss of sensitive data. Headquartered in Palo Alto, Calif., Agari is backed by Alloy Ventures, Battery Ventures, First Round Capital, and Greylock Partners.

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