FOSTER CITY, Calif. and LONDON (June 8, 2021)Agari by HelpSystems, the market share leader in phishing defense for the enterprise, unveiled today the results of an investigation into the anatomy of compromised email accounts. The threat intelligence brief, titled Anatomy of a Compromised Account, is the first research of its kind, showcasing how threat actors use credential phishing sites to gather passwords, and what they do with them post-compromise.

The Agari Cyber Intelligence Division (ACID) completed a six-month investigation by seeding more than 8,000 phishing sites mimicking Microsoft Account, Microsoft Office 365, and Adobe Document Cloud login screens. After successfully submitting credentials, the team linked individual phishing attacks to specific actors and their post-compromise actions in order to better understand the lifecycle of the compromised account.

Specific stats uncovered in the extensive research include:

  • 91% of all accounts were manually accessed by threat actors within the first week
  • Half of compromised accounts were accessed within the first 12 hours
  • 23% of phishing sites used automated account validation techniques
  • Threat actors were located in 44 countries worldwide, with 47% in Nigeria

According to Agari, once attackers gained access to the compromised accounts, it became apparent that they wanted to identify high-value targets who have access to a company’s financial information or payment system so that they could send vendor email compromise scams more effectively. The accounts were also used for other purposes, including sending malicious emails and using the accounts to register for additional software from which to run their scams.

“Business email compromise or BEC remains the most prevalent threat in email security, and when cybercriminals gain access to legitimate email accounts, the problem is magnified,” states Patrick Peterson, founder of Agari and executive strategy director at HelpSystems. “This research provides key insights into how cybercriminals use these accounts, and underscores the importance of securing your email environment against credential phishing attacks from the beginning.”

In one instance, a threat actor used their compromised account to upload two financial documents to the associated OneDrive account—a rental balance sheet and wire instructions for their bank account. Based on the content of these documents, it’s likely that they were intended to be used as part of a BEC attack, presumably one impersonating the real estate investment trust and targeting the senior living community operator, trying to trick them into paying more than $200,000 in outstanding rent.

In another example, cybercriminals targeted employees at real estate or title companies in the U.S. with an email that appeared to come from an U.S.-based financial services company that offers title insurance for real estate transactions. When targets opened the email, they were encouraged to view a secure message, which sent them to a webpage mimicking the company’s actual homepage. From there, they were encouraged to view additional documents and enter their account information—leading to the compromise. This shows the self-fulfilling growth cycle where credential phishing attacks lead to compromised accounts, which lead to more credential phishing attacks and more compromised accounts, and so on.

“Without measures in place to protect against BEC and account takeover-based attacks, the problem will only continue,” said Peterson. “The insight uncovered by the ACID team is a sobering reminder of the scale of the issue—compromised accounts lead to more compromised accounts, and only by preventing the first compromise can we suppress BEC at an early stage.”

To view a complete copy of the research findings, download the threat intelligence brief.

Additional Resources

About Agari

Agari is the Trusted Email Identity Company™, protecting brands and people from devastating phishing and socially-engineered attacks. Using applied data science and a diverse set of signals, Agari protects the workforce from inbound business email compromise, supply chain fraud, spear phishing, and account takeover-based attacks, reducing business risk and restoring trust to the inbox. Agari also prevents spoofing of outbound email from the enterprise to customers, increasing deliverability and preserving brand integrity. Agari was acquired by HelpSystems in May 2021. Learn more at www.agari.com.

About HelpSystems

HelpSystems is a software company focused on helping exceptional organizations Build a Better IT™. Our cybersecurity and automation software simplifies critical IT processes to give our customers peace of mind. We know IT transformation is a journey, not a destination. Let’s move forward. Learn more at www.helpsystems.com.

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